Outdoor taps
Frost-free outdoor taps installed, leaking or burst taps replaced, and new taps added where you need them.
For your home
New backflow preventers installed for homes and businesses, and the annual tests commercial and institutional properties need.
Backflow is water flowing the wrong way: out of a building's plumbing and back into the city's drinking water lines. It can happen when the pressure in the city main drops, for example during a water main break or when a fire hydrant is opened, and the water in your pipes gets pulled backward. If that water has been in contact with a garden hose left in a pail, a boiler or a commercial dishwasher, it can carry chemicals or bacteria with it.
A backflow preventer is a valve assembly that lets water flow into your building and stops it from flowing back out. Small devices protect a single fixture, such as a vacuum breaker on an outdoor tap. Larger assemblies, such as a double check valve or a reduced pressure zone assembly, often called an RPZ, protect the whole building where the water service enters from the street.
For homes, backflow protection usually comes up when you add a boiler or a water treatment system, or when a renovation changes the plumbing. We install the right device for the connection, so your household water and the city supply stay separate.
Commercial, industrial and institutional properties, and many apartment buildings, are usually required by their municipality to have a testable backflow preventer where the water service enters the building. We install new assemblies, on a new water service, when a business moves into a space or when an old device has to be replaced, and test them before they go into service. After that, each assembly is tested at least once a year by a certified tester, and the results go to the municipality. If your city has sent a notice that your annual test is due, we can test the device and explain what the results mean.
We look at what is connected to the plumbing and how the water service enters the building, since the level of hazard decides which device is needed.
A lower-hazard connection may only need a dual check valve, while a higher-hazard one, such as a building with chemical processes or a boiler, may need an RPZ assembly.
We install the assembly with isolation valves and test ports, the small fittings a tester connects gauges to, and leave enough clearance for testing and repair.
We test the assembly with calibrated gauges to confirm each check valve holds and, on an RPZ, that the relief valve opens when it should.
The test results are recorded on the form your municipality requires, and you keep a copy for your records.
A failed test usually means a worn rubber part or debris inside, which can often be repaired and the device retested.
Most homes are protected by simple devices built into fixtures and outdoor taps. A testable backflow assembly is usually needed only when something higher-risk is connected, such as a boiler or a water treatment system.
Testable assemblies are generally tested when they are installed and then once a year. Your municipality sets the schedule and may require more frequent testing for some properties.
The device has to be repaired or replaced and then tested again. Most failures come from worn seals or debris holding a check valve open.
On an RPZ assembly, a relief valve discharges water when it detects a problem with one of the check valves. An occasional drip can happen with pressure changes, but a steady discharge means the device needs attention.
In most municipalities the property owner is responsible for installing, testing and maintaining it. Commercial tenants should check their lease, since some leases pass this on to the tenant.
Based in Kitchener, working across Waterloo, Cambridge, Guelph and Stratford.